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Frequently Asked Questions
What happens when death occurs?

We’re available 24/7 to arrange the transfer of your loved one into our care and begin the necessary paperwork.

How long does it take for the transfer to happen?

Transfers from a residence, aged care facility, or private hospital typically occur within 3 hours. Hospital or Coroner transfers may take longer.

Where is my loved one transferred to?

Your loved one will be transferred to our trusted mortuary facility for preparation.

What paperwork is required?

We will assist with all required legal and administrative documents, providing support 24/7.

Where will my loved one be cremated?

The cremation will take place at Macarthur Grange Crematorium, Smeaton Grange, NSW.

How long does the process take from death to returning my loved one's ashes?

The process typically takes about 10 days, depending on necessary clearances and paperwork.

How is the death certificate received?

The death certificate is typically received by registered post within 10-15 days after cremation.

Is payment for the direct cremation service required upfront?

No upfront payment is required. Payment is requested once the cremation is scheduled, with flexible payment options available.